Книга "Quality of Experience Engineering for Customer Added Value Services. From Evaluation to Monitoring" посвящена актуальной теме мониторинга качества обслуживания в управлении опытом клиентов. Авторы представляют новейшие исследования и опытные отчеты в области управления качеством для улучшения восприятия клиентами услуг, предоставляемых операторами и провайдерами связи. В наши дни мультимедийные приложения и сервисы испытывают стремительный рост. Они доступны в различных средах, на различных устройствах и в различных условиях. В условиях постоянного появления новых сервисов и усиливающейся конкуренции, провайдеры сетей вынуждены сосредоточить все свои усилия на удовлетворении потребностей и ожиданий клиентов. Однако определение качества восприятия клиентами услуг не является тривиальной задачей. Книга рассматривает вопросы QoE (Quality of Experience) для улучшения восприятия клиентами дополнительных услуг, предлагаемых провайдерами, начиная с оценки и заканчивая мониторингом и другими процессами управления. В книге также рассматривается архитектура будущего интернета, основанная на управлении QoE при мультимедийном использовании.
The book brings up for attention the urgent areas that concern current Quality of Experience monitoring for Customer Added value Services. The importance(in present scenario) of topics like future Internet Architecture for QoE management in multimedia applications has been exposed in concrete terms. Evolving multimedia applications have manifested a spectacular pace by no longer limiting themselves within Gewiss taZoEs of moviesand television viewed disjointly on TV screens, but are now accessed in diverse settings. This diversity - echoed by numerous user devices, radical conditions, and the unavoidably exponential expansion in number and variety of services additionally imposed by escalating rivalry - compels communicationservice providers andnet␣operators to center all their resources on customer contentment, while simultaneously making determining QoE an exceedingly intricate undertaking. With the authors' guidance, this book details QoE-related improvements to enhance clients' perceptions in conjunction with enhanced addedvalue services offered through service providers - from assessment to supervision and alternative management procedures.
Электронная Книга «Quality of Experience Engineering for Customer Added Value Services. From Evaluation to Monitoring» написана автором Cuadra-Sanchez Antonio в году.
Минимальный возраст читателя: 0
Язык: Английский
ISBN: 9781118984345
Описание книги от Cuadra-Sanchez Antonio
The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
